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How can I get started and activate my Physical Jawwy SIM?

Activate your SIM easily by following these steps: Open your SIM pack. You will find that our all-in-one SIM fits any device; you can select it in full size, micro, or nano, and pop it into your device.You’ll receive a welcome SMS with a link to d...

Will VAT be applied if I purchase a Jawwy SIM?

Yes, VAT will be applied on purchasing a Jawwy SIM. اقرأه بالعربي

Is it possible to use the eSIM number without having a normal SIM in the device?

Yes, the eSIM can be used without also having a normal SIM in the device اقرأه بالعربي

Is it possible to activate two eSIM numbers at the same time?

No, only one eSIM can be used at any one time اقرأه بالعربي

Why might I need to use the QR Code more than once?

The QR Code might be used in case you have a factory reset your device (or) the QR Code has got deleted. اقرأه بالعربي

How can I remove my eSIM profile from my device?

You need to follow the below steps: Go to “Settings” and tap “Cellular”.Tap the cellular plan you want to remove.Then tap “Remove Cellular Plan”. Please consider that every eSIM QR code can be used only three times on the same device, after that you...

What should I do if I will switch my mobile phone to a new device while using the eSIM?

If you wish to switch your eSIM compatible device to a new device, you need to remove your eSIM profile from the existing device first, and then get a replacement eSIM (Only from here) to add it to the new device. اقرأه بالعربي

How many times can I use the eSIM QR code on my device?

The eSIM QR code can only be downloaded 3 times maximum on the same device, and it cannot be re-used on any other devices once they have been used on a particular device. For a new eSIM QR code, you need to buy a new replacement eSIM. اقرأه بالعر...

Can I gift my eSIM to other Jawwy subscriber?

No, you can’t. اقرأه بالعربي

Can I get an eSIM if I have transferred my number from another network provider or change my package from stc?

Yes, you can get eSIM even if you have transferred your number to Jawwy. اقرأه بالعربي

Will all my current services work if I replaced my physical SIM with the eSIM?

Yes, all your existing services and tariffs will exist on your new eSIM. اقرأه بالعربي

What does OTP stand’ for? When should I use it?

OTP stands for One Time Password which you receive in an SMS to verify your request in the following cases: New SIM purchase. SIM Replacement SIM Activation or joining a number through Jawwy website Keeping your exsting number either from Mobily/...

What are the special numbers calling rates?

Calling special numbers will be deducted from your PayGo balance and the rates are as follows: The 3-digit short numbers are chargeable according to the National Numbering Plan, except for emergency numbers are free of charge.The 3-digit short numbe...

Do I have to use my IAM Token code instead of the normal fingerprint authentication?

Fingerprint authentication is applicable for only Jawwy Prepaid SIMs as well as the IAM Authentication method. For other Jawwy SIMs/eSIMs, authentication will be only applicable through your own IAM Token code and you will need an Absher account to ...

Which services can I use my IAM Token code for authentication?

New SIM purchases, number transfer from other service providers or package change from stc, and replacement SIM for online orders. اقرأه بالعربي

Where do I need to use my IAM Token code for authentication?

The new authentication process using IAM Token is applicable at stc branches, authorized points of sales, as well as order deliveries. اقرأه بالعربي

What is IAM Token (Identity Authentication Management)?

IAM Token (Identity Authentication Management) is a new code generated by the customer for each telecom operator from his account in IAM website that should be used to identify the customer while activating a new SIM, transferring the mobile number ...

What is Jawwy community rewards?

What is Jawwy community engagement? Learn more Jawwy support community enables you to get involved with the first digital mobile service in MENA which is completely designed for you, as a community participant, you can give and receive great help an...

What will happen to SIM if it is not used for some time?

You will be notified through SMS, and then your SIM will be disconnected and your number will be lost because the validity of the activated Jawwy SIM/number is for 90 days from the date of the last paid activity, such as: making calls, using data, se...

What are the uses of PayGo balance?

PayGo balance is used for services as per usage, and you can buy PayGo credit from our app under the "Shop" section. You can use the PayGo balance as follows: Making calls to special numbers which begin with 700/19 or some 3-digits numbers.Making...

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