Contacting Jawwy

How can I terminate a number through the Jawwy Website?

on the website by following the below steps: 1- Login to evo.jawwy.sa. 2- Enter Phone Number, then tap on "LOGIN". 3- An OTP will be triggered to your mobile number, click "CONFIRM". 4- Click on your number above the page, then enter "MANAGE AC...

How can I terminate a number through the Jawwy App?

by following the below steps: 1- Open Jawwy app, then click on your number above the page. 2- Click to "MANAGE ACCOUNT" TERMINATE SIM""3- Choose the user if you have more then one, and tap 4- A confirmation message will be triggered if you a...

How can I know my Jawwy mobile number?

You can easily know your Jawwy mobile number by dialing *150# from your mobile device, and your number will be displayed on the screen. اقرأه بالعربي

My SIM is lost, stolen or damaged, what should I do next?

Please visit https://www.jawwy.sa/en/content/support Tab "Ask Us" then click on the option "block your SIM here", fill in all relevant details and we will do the needful. You may also file a lost/stolen report on our website via live chat or Faceboo...

Can I cancel my request for keeping my number from another service provider to Jawwy?

Please contact our Customer Care here and they will be glad to assist you. اقرأه بالعربي

What should I do if I purchase an eSIM by mistake instead of a Normal SIM?

If you select a new Jawwy number or changing your package from stc, and you haven’t activated the received eSIM yet, then please contact customer care for support. If you opt to transfer your mobile number from another operator, then you will need...

What should I do if I lose my device with the eSIM profile loaded on it?

If you lose your device or it is stolen and the eSIM profile is loaded on it, please ensure to contact Jawwy immediately to block your number. After that, you will need to get a replacement eSIM only through our online Shop (Here). Jawwy will not ...

What if I lose my eSIM QR code and want to receive it again?

You can find your eSIM QR code in Jawwy app from "More" and through your account on our website from "My Devices" > Select your number and tap "eSIM QR Code" to view it. اقرأه بالعربي

What do I need to do if I lose my eSIM QR Code?

If you lose your eSIM QR Code before scanning it, please contact customer care to block your number to avoid someone else scanning this code and using the number. اقرأه بالعربي

What if I want to cancel my Jawwy eSIM and return to the physical SIM? Is this is possible?

Yes, you can always replace your eSIM with the traditional physical SIM from here and you will be charged a SIM replacement fee of SAR 28.75 Note: The price doesn't include the 15% VAT, for more information, click here. اقرأه بالعربي

ايش أسوي إذا فقدت رمز الـ QR الخاص بشريحتي المدمجة و احتاج أحصل عليه مرة ثانية؟

للمزيد من المعلومات حول جوّي، برجاء زيارة صفحتنا الجديدة للأسئلة المتكررة

What is the way to block the advertisement SMS?

You can block all advertising SMS without any specification by sending 3311 to 900. اقرأه بالعربي

How can I contact the Customer Care team while roaming outside the Kingdom?

You can contact our Customer Care team while roaming 24/7 through our Social Media networks on Facebook and Twitter or the Live Chat Support using the Jawwy app or website. اقرأه بالعربي

What is your Complaint Processing Procedures?

Users are entitled to present their complaints to their service provider, provided that the complaint is submitted within 60 days of the incident, or the disputed bill unless it was proved that the user was not aware of the bill or the incident at t...

Why can't I make calls to special numbers which begin with 700/19 … etc, although I have minutes in my flexible plan/add-ons?

You can use the minutes in the flexible plan or add-ons to make national calls to ONLY all mobile numbers, fixed landline numbers, and 9200 numbers. As for the special numbers which begin with 700/19 or 3 digits numbers, you will need to buy PayGo...

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