Jawwy support community enables you to get involved with the first digital mobile service in MENA which is completely designed for you, as a community participant, you can give and receive great help and support. In fact, our community is buzzing with life most of us are getting answers to our queries at Jawwy online community, while fewer are using ‘customer support’ services.
Our community provides a very structured way of gathering new ideas.
This is simply our culture and you will be rewarded whenever you participate.
Today, we will be exploring the hidden value in the opinions of Jawwy customers, and we urge you to think out of the box and we will take care of your ideas and reward you back.
When you suggest new ways to tackle challenges, a product you are interested in or even a new feature you want it to be specially tailored for you. Be sure that all your contributions are welcomed—no matter how outside-the-box they may be?
Jawwy staff members are empowered to test your new ideas and report back to you on their successes.
We will review them and determines whether an idea is viable and has merit. Hence; you will get the benefit out of it.
So, stop waiting, start thinking and share your idea. We are eagerly waiting for it.
One way to begin, navigate to the community tab located on the homepage and click on the ideas lab or by visiting this link, then follow these simple steps to submit your idea:
Click on “Submit your idea”.
Click on “Post an idea”.
On the “Ideas Subject” field you may give us a brief on what is your idea all about.
Then on the “Idea body” you can explain it further and advise us how this can become true.
You can also enrich your idea by attaching files supporting it, this will help us better understand it.
Finally, click on “Post” and will receive it accordingly and you may also review its phase.
How do I track the status of my idea and what are the statuses means?
Sharing is definitely caring and as part of Jawwy culture, we used to say thank you.
By having accepted solutions by Jawwy moderators, receiving Kudos, or having your submitted idea implemented, you will definitely be rewarded as following:
Metric
Targeted for improvement
Count
Rewards worth of
Max
Kudos Received
Community engagement
10**
50 SAR
100 SAR / Month
Submit an idea (Implemented)
Customer engagement
1
100 SAR
No Limit
Topics posted
Customer engagement
10
50 SAR
100 SAR / Month
Solution Authored
Peer to peer support
2
50 SAR
150 SAR / Month
Replies Authored
Community engagement
10
50 SAR
100 SAR / Month
* Rewards will be given upon meeting internal scoring criteria and review
** 50 SAR is the maximum reward for the single post if it received 10 Kudos or more.
What are the benefits of getting an "Accepted solution by moderator"?
If you helped others and been a part of a solution to our customers by getting 3 “Accepted solutions by a moderator” on your suggested solutions you will get a reward of 50 SAR as a thank you message from Jawwy up to 3 times a month.
What benefits I will get when community members give me Kudos?
Receiving Kudos is part of our community engagement and is a big sign that members have tried your solution and works for them, therefore; Jawwy will say thank you by giving you a 50 SAR when you hit 20 Kudos and up to 40 Kudos a month.
When you implement my suggested idea, what are the benefits given?
