Sim not active - Transfer mobile number from STC to Jawwy

[Smark]

Dear Sir,
Hello
I was STC customer and I switched my number to Jawwy. I bought Jawwy SIM and I received it. I insert SIM But the SIM not working. There isn't outgoing or incoming calling, SMS and the internet not yet working and it is disconnected.
There is Jawwy signal icon on the top of my phone screen. 
* I turn on Data.
* I switch off WiFi.
* I try to search through Google but the network does not work.
* I try to log in on the Jawwy app but it does not able to active my SIM automaticely and just getting a prompt "Sim is incompatible".
*I restart my mobile.
*I restart Jawwy app.
*I clean up the app cache and data but still the SIM doesn't activate.
Now, both of my sim are not working. I called STC and told me that my number is not active anymore. I called "123" but the call is just being dropped. 

what can I do else for this issue.

Thank you,

Mark

[Yence22]

My sim card also not active..0539368095 can you activate my sim card?

[Fahed]

Hi @Yence22

Thank you for contacting us today!

It appears to me on the system that you have no available plans, please make sure to build your plan from Jawwy app so you can make calls and use data.

If you have any further inquiry please don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter.

Thank you for choosing Jawwy.

Fahed

[irshadgani]

0538190686

[irshadgani]

how are recharged 1 months net

[mohamed]

Hello, irshadgani, Thanks for contacting us, You can recharge through sadad , credit card or sawa card ( *155* card number#), and You can buy a base plan from My plan or buy add-ons from My add-ons, You can check it through app or website. 

Thanks. 

Mohamed.