20-11-2016 01:54 PM - edited 20-11-2016 02:10 PM
Dear Sir,
Hello
I was STC customer and I switched my number to Jawwy. I bought Jawwy SIM and I received it. I insert SIM But the SIM not working. There isn't outgoing or incoming calling, SMS and the internet not yet working and it is disconnected.
There is Jawwy signal icon on the top of my phone screen.
* I turn on Data.
* I switch off WiFi.
* I try to search through Google but the network does not work.
* I try to log in on the Jawwy app but it does not able to active my SIM automaticely and just getting a prompt "Sim is incompatible".
*I restart my mobile.
*I restart Jawwy app.
*I clean up the app cache and data but still the SIM doesn't activate.
Now, both of my sim are not working. I called STC and told me that my number is not active anymore. I called "123" but the call is just being dropped.
what can I do else for this issue.
Thank you,
Mark
21-11-2016 11:04 AM
Good Morning @Smark,
Thank you for choosing Jawwy from STC community.
Kindly provide us with the serial number of the SIM card so we can assist you in a proper way.
Waiting for your cooperation,
Norah Abdullah.
21-11-2016 11:07 AM
21-11-2016 11:25 AM
Thanks for your cooperation.
As we can see on the system that there is a case has been escalated to IT team , and they will contact you as soon as the case resolved.
Here is the ticket number in case you wants to follow up with Jawwy customer care: #161666
Have a wonderful day 🌷
... Nora Abdullah ...
02-03-2017 07:26 PM
05-03-2017 06:24 PM
15-04-2017 11:33 AM
29-04-2017 12:06 PM
29-04-2017 03:03 PM
01-05-2017 03:59 PM
Hello @ameenadaf
Our support channels are through support page (live Chat and Email) or social media channels Facebook and Twitter and we are ready to help anytime.
Thanks for choosing Jawwy
Sebah