Sim not active - Transfer mobile number from STC to Jawwy

[Smark]

Dear Sir,
Hello
I was STC customer and I switched my number to Jawwy. I bought Jawwy SIM and I received it. I insert SIM But the SIM not working. There isn't outgoing or incoming calling, SMS and the internet not yet working and it is disconnected.
There is Jawwy signal icon on the top of my phone screen. 
* I turn on Data.
* I switch off WiFi.
* I try to search through Google but the network does not work.
* I try to log in on the Jawwy app but it does not able to active my SIM automaticely and just getting a prompt "Sim is incompatible".
*I restart my mobile.
*I restart Jawwy app.
*I clean up the app cache and data but still the SIM doesn't activate.
Now, both of my sim are not working. I called STC and told me that my number is not active anymore. I called "123" but the call is just being dropped. 

what can I do else for this issue.

Thank you,

Mark

[Jawwy-Admin5]

Good Morning @Smark,

Thank you for choosing Jawwy from STC community.

Kindly provide us with the serial number of the SIM card so we can assist you in a proper way.
Waiting for your cooperation,

Norah Abdullah. 

[Smark]

Hi Noura,

Here's the serial number : 8996601150602485952

Thanks,

Mark

[Jawwy-Admin5]

Thanks for your cooperation.
As we can see on the system that there is a case has been escalated to IT team , and they will contact you as soon as the case resolved.

Here is the ticket number in case you wants to follow up with Jawwy customer care: #161666

Have a wonderful day 🌷

 ... Nora Abdullah ...

[vvaseemahm]

Cancel jawwy sim transfer stc no

[vvaseemahm]

Cancel Jawwy sim no active tarnsfer my number stc

[sukesh]

Also I bought one sim, and also my sim is not active. What can I do

[ameenadaf]

What is jawwy customer care no.

[chfaysal]

0539307332

[SebahIA]

Hello @ameenadaf 

Our support channels are through support page (live Chat and Email) or social media channels Facebook and Twitter and we are ready to help anytime.

Thanks for choosing Jawwy

Sebah