Janet app not open in my mobile

[Minar]

Dear concerned, please be informed that I installed Janet.app but it's not open to see my plan several times I installed and again installed but regret to mentioned that problem is same log in condition. Hence you are kindly request to solve this issue asap.

[Minar]

I have complained about Dammam Jawwy office there are not supporting to the customers as well please look in to this issue and take appropriate action .

[Jawwy-Admin5]

Hi @Minar, 

Thanks for choosing Jawwy from STC community, 

Regarding your concern kindly provide us with your device type so we can assist you in a proper way. 

Waiting for a response, 

Nora Abdulah.