Hello dear Mohammed, welcome to Jawwy from stc. Glad to assist you.
You can get a replacement SIM/eSIM as follows:
• Physical SIM: Either through our online shop https://shop.jawwy.sa/physical-sim/jawwy-sim-replacement/p-2002341-51280132513-cat.html#variant_id=2... or directly from any branch where the pick-up option is available.
• eSIM: Only through our online shop https://shop.jawwy.sa/esim/jawwy-esim-replacement/p-2002341-35413873209-cat.html#variant_id=2002341-... (Not applicable from branches).
• You must order it from the same email you ordered your original sim, and the owner of the same number must receive it in order to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama when receiving it.
For any information about the account, or the password, feel free to reach our Customer Care team anytime throughout the week through our Social Media networks on Facebook and Twitter or by using Chat Support on the Jawwy app.
With thanks and appreciation,
Ahmed Omar
