Sim card activation

[Mahd]

How can i activate my jawwy sim card ? I got it since 6 days with the same no as my stc mobile no .

[Muzammil]

Muzammilgulfarush@gmail.com

[jebinvj]

I got a replacement Jawwy sim for my old number 6 days ago and it is still not activated. I already opened a ticket with Jawwy team 6 days ago and they closed it after 3 days without taking any action and when i report that to them they said they cannot re-open my old ticket and they will open another ticket which will take another 48 hours to fix my issue. Always they are saying that their technical team is working on my issue and they will fix it within 1 hour and issue still persists. So please help me how can i get my old number back or how to escalate this to Jawwy team for immediate support

[ahmadT0112]

Hello @jebinvj,

Thank you for contacting Jawwy from STC, 

Sorry for what you've faced, we will be happy to help you, Can you please provide us with the details on the Facebook, Twitter, or live chat and we will help you the best possible way: https://www.jawwy.sa/en/content/support

Regards, 

Ahmad.

[jebinvj]

Dear, 

Since last friday, i am reporting this issue to your customer care via facebook chat but till now nothing changed, why don't you provide a new sim instead of this defective one. Whenever i am reporting this issue, your team is asking me to insert sim into other phone or provide screnshot and saying our technical team is working on your issue and they will fix it within  1 hour or they will contact you ASAP. Till now my new sim is not activated and its not even detecting any signals

[ahmad22586]

@jebinvj

Hello Dear , 

Sorry for the inconvenience kindly provide us with more information via direct messaging or on social media twitter and facebook through the following link : https://www.jawwy.sa/en/content/support to help you better . 

Best Regards , 

Ahmed 

[alisher80035]

0532193066 this sim card not coming network

[m21877]

Hi dear @alisher80035, thank you for contacting us in Jawwy from STC.

Regarding your issue, contact us through our social media accounts or live chat through the app or the website via this link:

https://www.jawwy.sa/en/content/support

Regards,

Mohammed

[Abdisalaam]

I confused how to actvate sim

[Abdisalaam]

My jawwy number is 0531401921

[walaa]

Good morning, welcome to Jawwy from STC, Thank you for contacting Jawwy, Abdisalaam,   we checked your account and your number has been already activated successfully, please contact us Via Facebook, Twitter, or live chat and we will help you the best possible way: https://www.jawwy.sa/en/content/support