Hello dear Rafeek, welcome to Jawwy from stc. Glad to assist you.
Do you know that you can easily get a replacement for your SIM, meanwhile we can also close the SIM temporarily till you get the swap.
You can get a replacement SIM/eSIM as follows:
• Physical SIM: Either through our online shop here: https://shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.21905035...
• eSIM: Only through our online shop through this link and selecting the SIM type as eSIM: https://shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.21905035... (Not applicable from branches).
You must order it from the same email you used to order your original SIM, and the owner of the same number must receive it in order to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama.
For any other requests or assistance please feel free to contact our customer services team at any time through social media platforms.
Gratefully yours.
Ahmed Omar
