Hi 🤝, welcome to Jawwy from stc,
for Jawwy 1.0 numbers:
You can get a replacement eSIM as follows:😊
• eSIM: Only through our online shop through this link and selecting the SIM type as eSIM: https://ext-shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.2190... (Not applicable from branches).
You must order it from the same email you used to order your original SIM, and the owner of the same number must receive it in order to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama.
For Jawwy 2.0 numbers:
You can get a replacement SIM through free delivery via our online shop as follows:
From our website 🌐
1- Log in to our website https://www.jawwy.sa/content/jawwy/en/home.html using your mobile number and OTP.
2- Go to “Shop”, select "SIMs", then “SIM replacement” to select the type (physical or eSIM).
From Jawwy 2.0 app 📱
1- Log in to Jawwy 2.0 app using your mobile number and OTP.
2- Go to “Shop”, select "SIMs", then “SIM replacement” to select the type (physical or eSIM).
Remember that you must order it from the same mobile number, and only the number owner can receive it to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM with your same National ID/Iqama.
