Dear Sir, I was Zain customer and I switched my zain number 0594047769 to Jawwy. I bought Jawwy SIM and I received it. I insert SIM But the SIM not working. There isn't outgoing or incoming calling, SMS and the internet not yet working and it is disconnected. There is Jawwy signal icon on the top of my phone screen. I called 123 and the voice massage is "your telephone has disconnected your payment". * I turn on Data. * I switch off WiFi. * I try to search through Google but the network does not work. * I try to log in on the Jawwy app but it does not able to active my SIM automaticely. *I restart my mobile. *I restart Jawwy app. *I clean up the app cache and data but still the SIM doesn't activate. I don't tell STC that I am going to transfer my number from STC to Jawwy, do I have? what can I do else for this issue.
Kindly Regards
