Recharge or wallet amount is missing

[Srikanthk]

Hi, I have topped up my sim for 210 riyals and it also shows in the billing history but the amount is neither added to the wallet nor my plan is updated. Please help.

I reached out to chat support but they say that network is down and asking me to contact later. Very disappointed with the service. STC customer care does not respond!!!

Thanks!

[walaa]

Good morning, welcome to Jawwy from STC, Thank you for contacting Jawwy, We really apologize for the inconvenience, please contact us Via Facebook, Twitter, or live chat and we will help you the best possible way to solve it: https://www.jawwy.sa/en/content/support

[Srikanthk]

Reached through Facebook and the representative tells me the same thing. Network issues and cannot help for few hours. Can a national mobile service provider afford a No-Network for 12+ hours? Really annoying dear!!!

[Abdulkhadar]

Same problem

[m21877]

Hi dear @Abdulkhadar, thank you for contacting us in Jawwy from STC.

Regarding your query, contact us through our social media accounts or live chat through the app or the website via this link:

https://www.jawwy.sa/en/content/support

Regards,

Mohammed

[Sahirabbas]

Same problem