Subject: Urgent Complaint: Missing Credited Amount in Jawy STC App
To: Customer Support Team, Jawy STC
Dear Sir/Madam,
I am writing to raise an urgent concern regarding an issue with the Jawy STC app. I recently credited an amount into the app to recharge my net and call plan. However, the credited amount has disappeared without being utilized. This has left me without an active internet connection, causing significant inconvenience.
Details of the transaction are as follows:
Date of Credit: 11th December 2024
Transaction Amount: 115 SAR including vat
Payment Method: SAIB mada card
Transaction ID : reference#14198105
I kindly request you to resolve this issue as a priority. Please investigate and provide an explanation regarding the missing amount. I request that the amount be restored or adjusted immediately so I can proceed with the recharge.
You can reach me at +966536125315 or Email [judesonjacob199725@gmail.com]for any further details. I look forward to your prompt resolution of this matter.
Thank you for your urgent attention.
Sincerely,
Judeson
