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Not working out going calls

Waseem
Beginner
I have already balance in my sim and already have call package but out going calls not working
4 REPLIES 4

Meead.A
كابتن جوّي
كابتن جوّي

Hi 🤝,Dear, welcome to Jawwy from stc, 

In order to assist you better and to protect your data privacy, please provide us with the mobile number in Jawwy customer care channel through our live chat via Jawwy App or Jawwy website, X, Facebook.

Please visit us:

https://www.jawwy.sa/content/jawwy/en/help.html

I have stc sim I need to change my STC to jawwy

Meead.A
كابتن جوّي
كابتن جوّي

You can buy a (Physical) SIM while transferring your mobile plan to Jawwy by following the below simple steps:

1) Click here https://evo.jawwy.sa/content/jawwy/en/shop.html to visit our online shop.
2) Choose your preferred Physical SIM and press "BUY", then you can either click "BUY NOW" for quick checkout or "ADD TO CART" to apply a promo code only if you have one.
3) Then "Enter your phone number" to complete your order and click "VALIDATE", so an OTP will be sent to that number, fill it in and "CONTINUE".
4) Select "EXISTING NUMBER" and choose "CONTINUE WITH STC NUMBER OPERATOR!" 
5) After filling in your number click "VALIDATE PHONE NUMBER" to receive a confirmation code then press "PROCEED". 
6) You will be requested to fill in a mobile number to sign in and associate it with your order
7) After that, you will need to select the correct delivery address on the map, click "SELECT ADDRESS"
8- Select the "TYPE OF DELIVERY" and fill in the "Contact Name & Phone Number", click "VALIDATE AND PROCEED".
9- Choose "PAY ON DELIVERY", Finally to complete your order click "ORDER NOW, PAY LATER".

Your shopping is complete and you will be directed to the "Track Orders" page.

If your request to change your plan is accepted, it will be done as soon as possible for SAWA numbers, and for stc postpaid numbers, it takes up to 2 working days from the successful authentication (From Sunday to Thursday).

Muhammad islam
مشارك
My jawwy not going call