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30-03-2019 06:56 AM
Solved! Go to Solution.
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10-02-2021 10:06 PM
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11-02-2021 12:42 PM
Hi Sohel and welcome to Jawwy from stc, our pleasure to assist you and sorry for that.
You can order a SIM replacement for your lost SIM online, kindly follow the steps below :
1. Go to https://www.jawwy.sa/en/content/support and Login to
it using the same email account used to purchase the SIM in the first time.
2. Click on "Get a replacement SIM” found in the middle of the page.
3. It will direct you to the eShop page for the SIM replacement, click “Add to cart”.
4. Open your shopping cart and click “Checkout”.
5. Under “Your number”, there is a dropdown list which includes all the numbers you have in your account, choose the number for which you want to get a replacement.
6. Then fill in your shipping address and contact number, and choose your preferred delivery option.
7.Finally, confirm your order by choosing a suitable payment option. Any replacement SIM is for 28.75 SAR including the 15% VAT
And note that the owner of the SIM has to receive the SIM so he can successfully authenticate it using Nfath code
Regards,
Amjad
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14-05-2021 07:31 PM
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15-05-2021 02:37 AM
Hi Ansari and welcome to Jawwy from stc, our pleasure to assist you and sorry for that.
You can order a SIM replacement for your lost SIM online, kindly follow the steps below :
1. Go to https://www.jawwy.sa/en/content/support and Login to
it using the same email account used to purchase the SIM in the first time.
2. Click on "Get a replacement SIM” found in the middle of the page.
3. It will direct you to the eShop page for the SIM replacement, click “Add to cart”.
4. Open your shopping cart and click “Checkout”.
5. Under “Your number”, there is a dropdown list which includes all the numbers you have in your account, choose the number for which you want to get a replacement.
6. Then fill in your shipping address and contact number, and choose your preferred delivery option.
7.Finally, confirm your order by choosing a suitable payment option. Any replacement SIM is for 28.75 SAR including the 15% VAT
And note that the owner of the SIM has to receive the SIM so he can successfully authenticate it using Nfath code
Regards,
Amjad
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05-10-2021 05:01 AM
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07-10-2021 01:47 PM
Hello dear malik, welcome to Jawwy from stc. Glad to assist you.
You can get a replacement SIM/eSIM as following:
• Physical SIM: Either through our online shop https://shop.jawwy.sa/physical-sim/jawwy-sim-replacement/p-2002341-51280132513-cat.html#variant_id=2... or directly from any branch where the pick-up option is available.
• eSIM: Only through our online shop https://shop.jawwy.sa/esim/jawwy-esim-replacement/p-2002341-35413873209-cat.html#variant_id=2002341-... (Not applicable from branches).
• You must order it from the same email you ordered your original sim, and the owner of the same number must receive it in order to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama when receiving it.
With thanks and appreciation,
Ahmed Omar
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15-02-2022 04:05 PM
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22-02-2022 12:09 AM
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24-04-2022 07:26 PM
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24-04-2022 07:28 PM

