I Lost your phone I need same number sim from Jawwy but not get suffering from 2 week.

[JAWWY0000937761]

I Lost your phone I need same number sim from Jawwy but not get suffering from 2 week.

so many time talk with live chatting section. 

so many time go to STC store.

till not get the SIM replacement. 

[Ahoma]

Hello dear, welcome to Jawwy from stc. Glad to assist you.

We are sorry about any issue, and you can get a replacement SIM/eSIM as follows:
• Physical SIM: Either through our online shop here: https://shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.21905035... or directly from any branch where the pick-up option is available.

• eSIM (Only available for hybrid numbers, not prepaid ones): Only through our online shop through this link and selecting the SIM type as eSIM: https://shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.21905035... (Not applicable from branches).

You must order it from the same email you used to order your original SIM, and the owner of the same number must receive it in order to authenticate it.

Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama.

By the way Jawwy customer care is digital, and our contact methods are through our live chat via Jawwy App or Jawwy website, Twitter, Facebook. So if you facing any problem please contact us and we will make sure to solve the problem.

Gratefully yours.

Ahmed Omar

[JAWWY0000937761]

I try with this but message display  "the following MSISDN 966538006520 not active "

Also Two times i visit to STC branch but they sim not disconnected.

I need same number sim please help me in this matter.

thanks & Regrads.

[JAWWY0000937761]

"the following MSISDN 966538006520 not active "  Message display.