Upgrate from Jawwy 1.0 to Jawwy 2.0 by Sim Replacement

[muhammadshoaib]

If we send Sim Replacement request from Sim Jawwy 1.0, when we receive new sim, is it will be Sim Jawwy 2.0..?

[Meead.A]

Hi 🤝,Dear, welcome to Jawwy from stc,

Replacing Jawwy 1.0 will be only applicable to the same version and the same goes for Jawwy 2.0

in order to upgrade to the new experience you must change the network provided then comeback to Jawwy to be on Jawwy 2.0 

If you are facing any issue,  please provide us with the mobile number in Jawwy customer care channel through our live chat via Jawwy App or Jawwy website, X, Facebook.

Please visit us:

https://www.jawwy.sa/content/jawwy/en/help.html