SIm Not Received

[Ashrafkulakkad]

I order a sim on 14 oct and it's didnt recieved yet. i contact the support many times and their replay as usual " sorry for delay and you will recieve soon" . On 14th oct they give me SMSA tracking number and SMSA helpline number to contact. when i contact smsa ,they replied me that Jawwy submit the airway bill without sim.

I already paid for the sim and it's delayed more than 2 weeks. now the chat team is not responding. Any body can help me in this regard 

Thank you

[Ashrafkulakkad]

Actually it's 24th oct jwwy support give me the SMSA detailes

[mostafa18311]

@Ashrafkulakkad 

Hello Ashraf,

thank you for contacting Jawwy from STC.

Sorry for what you've faced, kindly contact us via Facebook, Twitter, or live chat to provide us with your order number so we can check the systems, and we will help you the best possible way to solve the problem: https://www.jawwy.sa/en/content/support

Regards,

Mostafa