If you don’t have the app, you can still terminate your number directly through your account on the website by following the below steps:
- Click here to log into the same account which includes the number you want to terminate.
- Click the number, and select “Terminate Number” from the shown list.
- You will be redirected to complete your request by filling in your National ID/Iqama and the number you want to terminate, and tap “SEND CODE”.
- Enter the code* you received, and a termination confirmation page will open.
- You fill in an alternate mobile number to receive a confirmation SMS, and tap “CONFIRM TERMINATION”.
- The termination request has been confirmed** and it is being processed, once done, you will receive the confirmation SMS.
*If you enter an incorrect/expired code, you can tap “SEND AGAIN” to receive a new code.
**If the termination fails, you can either try again or contact us through the “Please contact customer care” option found at the bottom of the Termination Form.
Note: If you have the app, click here to know the steps.
