Jawwy App stuck at 'Setting up Account - Please wait'

[nomiee]

Hi,

I got my Jawwy sim today. I inserted the sim and installed the jawwy app for android. I'm trying to log in using my user account that I created on Jawwy website and the login is stuck on 'Setting up Account - Please wait'.

When I opened the Jawwy app to login, I got a message :Jawwy's app is active.itson:cAwAjjjwchwipoojknwjnwjdsn

Please help.

[Azzam]

Hello @Sheikmohamad

Can you please do the following the steps below:

1. Open your device settings.
2. Tap Apps & notifications.
3. Tap Jawwy from STC.
4. Tap Clear data. If you don't see "Clear data" tap manage space.
5. Delete Jawwy from STC app.
6. Turn off your device.
7. Remove any other SIM in the device, Have only Jawwy SIM in slot 1.
8. Turn on your device.
9. Download the app again using Jawwy’s SIM cellular data.

You can also contact our support team through [Support Page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you and thank you for choosing Jawwy.

 

[Nasher]

My jawwy apps not open after change my mobile phone and before I used but after changed my phone I was try since yesterday but still did not open.

[AmmarHamed]

Hi @Nasher

we apologize for any inconveniences. If your device is dual SIM please use Jawwy SIM only on the device and make sure that you turned off WiFi. Then using Jawwy SIM data try to launch Jawwy app.

If this issue still existing, please don't hesitate to contact us through [Support Page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you.

Thank you for choosing Jawwy.

Ammar

[Pinderreena34gm]

My account gmail not login

[Azzam]

Hello @Pinderreena34gm.

Please contact us through [Support Page] or our social media channels [Facebook and Twitter] to better understand the issue and provide the best assistance.

It’s been our pleasure to assist you.

Thank you for choosing Jawwy.

Azzam.

[mahalkitasobra]

how can i use my sim. my sawwa pataka can work

[m21877]

Hi dear @mahalkitasobra, thank you for contacting us in Jawwy from STC.

Regarding your query, contact us through our social media accounts or live chat through the app or the website via this link:

https://www.jawwy.sa/en/content/support

Regards,

Mohammed

[Coolboynoor]

My problem
Not online recharge..

[walaa]

Good morning, welcome to Jawwy from STC, Thank you for contacting Jawwy and sorry to hear that, sorry for the issue you are facing, please contact us Via Facebook, Twitter, or live chat and we will help you the best possible way to solve it: https://www.jawwy.sa/en/content/support

[Mayavel]

Jawwy sim long in