Help help help please

[Sahanahmed]

I have recharged my account with 70 riyals to purchase the Combo 70 package, during the "Preparing Purchase" period it gave me a message that "Purchase Failed" and it already used 70 riyals from the credit, now I am not able to make calls I don't have internet,
Pls help me out

[JamisLanister · Accepted solution]

Contact support using chat button https://www.jawwy.sa/en/content/support

I think this will help you solve the problem faster.

[Naeem]

I have recharged 100 ryal for unlimited miniute. But I don’t know how my money. Go to paygo. I need help. I need to back my money

[amjadsa3 · Accepted solution]

Thank you for contacting Jawwy from stc , Our pleasure to assist you Naeem

We are sorry to hear that, kindly contact us through Twitter, Facebook, or live chat to help you in this regard

If this solution was helpful please press on accept as solution
Kind regards,
Amjad