Hi 🤝,Dear, welcome to Jawwy from stc,
All Jawwy SIMs have the roaming service🌎🛩️ pre-activated. In order to make/receive calls and send SMS, make sure to buy PayGo credit before travelling through the Jawwy app > Shop > PAYGO > Select the amount > BUY.
Regarding using data while roaming, it depends on your destination, if there is a preferred network or not. We recommend doing the following just before traveling:
Please check the countries, preferred Networks, and rates in this link💳:
https://www.jawwy.sa/en/content/roaming
For preferred networks:
1) Buy💸 one of our roaming passes through our app > Shop > ROAMING > Under "Global Data Only", select the suitable pass > BUY.
2) Enable the "Data Roaming" feature in the device settings.
For non-preferred networks:
1) Buy enough PayGo credit.
2) Enable the "Data Roaming" feature in the device settings.
3) Enable a free feature to use data and deduct from your PayGo directly for each 1 MB depending on the country rates through the app > Shop > ROAMING > Under "Data Roaming Paygo", select the feature > BUY.
Remember that the Jawwy App is only accessible while roaming when connected to a preferred network. If you connect to a non-preferred network, you must buy enough PayGo credit before traveling to use the app.
If you are facing any issue, please provide us with the mobile number in Jawwy customer care channel through our live chat via Jawwy App or Jawwy website, X, Facebook.
Please visit us:
https://www.jawwy.sa/content/jawwy/en/help.html
