My card does not work properly.

[Raedabdulbaqi]

Dears .
I gave a problem with my jawwy card.
I charge it compo 70 . And I have credit about 8 gb but it doesn't work.
Please I need your support to solve the problem.

[Azzam]

Hello @Raedabdulbaqi

We are very sorry to hear that, can you please try answering the following questions for us to help us understand the issue?

1. Are you able to make/receive calls?
2. Is data on and WiFi off?
3. Is there any error message when you try to use data?
4. Since when you are facing the issue?
5. Are there any Jawwy network bars on your phone?
6. Can you enable flight mode for 30 seonds and try again?
7. Have you tried to the SIM in another device? (Try another device)

If you have any other question, please don't hesitate to contact us through [Support Page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you.

thank you for choosing Jawwy.

[abed]

hello sir 

sir my sim card today not work this number 0533766792

[abed]

Dear sir
i have problem this sim number 0533766792 sir you can see plz---

[Azzam]

Hello @abed

As per the system, there is are bundles in your account, therefore you were unable to use it, please buy a bundle and the number should work, if you are facing an issue with the app, please don't hesitate to contact us through [Support Page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you and thank you for choosing Jawwy.