Hello dear Firoj, and welcome to Jawwy from stc. Glad to assist you.
We are feeling sorry about what happened to you, You can get a replacement SIM/eSIM and enjoy our services:
Physical SIM: Either through our online shop or stores, eSIM: Only through our online shop, check the following link and choose the type of SIM you want
CLICK HERE
You must order it from the same email you used to order your original SIM, and the owner of the same number must receive it in order to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama when receiving it.
Or you can easily contact our Customer Care team anytime throughout the week through our Social Media networks on Facebook and Twitter or by using Chat Support on the Jawwy app.
With thanks and appreciation,
Ahmed Omar
