Deducted twice support says I cannot get it back

[hscroot]

I rechardged my sim for SAR70 last Jan 31, 2020 and it froze after I paid. There was no load on my phone so I retry it. Just now Feb 4 I found out that I was charged twice. I need to get my money back. The chat support says it cannot get it back anymore.

[walaa]

Good morning, welcome to Jawwy from STC, Thank you for contacting us and sorry for what you’ve faced, please contact us Via private message for Facebook, Twitter, or live chat and we will help you the best possible way to solve the problem https://www.jawwy.sa/en/content/support