Hi @jahid
We are sorry for what happened with you.
Kindly try to activate it through the application or website by following this simple steps:
SIM Activation through the App:
-Install the Application from the store or the Welcome SMS.
-Make sure that mobile data is turned on and Wi-fi is turned off.
-Log in your credentials that you have registered within the Jawwy website (e-mail and password).
- After login in it will be activated and you will get a base plan built automatically (20 minutes + 200MB) with 20 SAR.
Or Sim Activation through the Website:
-Login to Jawwy website: https://www.jawwy.sa/en
-Go to My Jawwy section.
-Account login Inbox page will be appearing to insert your number and country code and the imei.
-Enter your number - and the country code 966. then enter the imei serial number of the device and you can find it by making a call *#06#.
-Click on continue and you will receive an SMS message on your device with the One time password to insert it in the required box.
-Click then on confirm and it will be activated.
Thanks for contacting us.
Abdullah Mohamed.
