- Users are entitled to present their complaints to their service provider, provided that the complaint is submitted within 60 days of the incident, or the disputed bill unless it was proved that the user was not aware of the bill or the incident at the time of its occurrence.
- Complaints will be processed within 48 hours.
- Clients will be given a reference number for their complaint, , via SMS/social media channels.
- Client can raise their complaint to concerned authorities.
- Clients will receive a written response to their complaint via email or callback.
- You may present and follow up your objections via all open stc communication channels, Chat on Jawwy App or portal, or Social Media plat forms.
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