Unjoin the sole number from an account

[ajikumarkg]

I have been contacting the support channels since 28Aug to unjoin a number from an account and left with no support at all. I purchased this sim as a guest customer since then system (web) never allowed me to login using guest account. I contacted the support for this and only received the advise to clear cache and browsing history. Then I purchased a new sim with another registered account with an intention to join the first one. I requested it on 28Aug at 21:35Hrs and until now nobody contacted or updated the account. I have been in touch with all the support channels to follow up and they promised me to wait until 48Hrs. Please assist to resolve this. 

[Ahoma]

Hello dear Aji, and welcome to Jawwy from stc. Glad to assist you.

We are sorry about the issue you have, and you can easily contact our Customer Care team anytime throughout the week through our Social Media networks on Facebook and Twitter or by using Chat Support on the Jawwy app.

With thanks and appreciation,

Ahmed Omar