Hi @ar_s
We are sorry for what happened with you.
Kindly try to close the Wi-Fi and open Jawwy data, then open Jawwy app and log in and your SIM will be activated.
And try to log in from our website, log in and click on "My devices" and write your Jawwy number and IMEI number: https://www.jawwy.sa/en
Thanks for contacting us.
Abdullah Mohamed.
