تعليمات
sarasalem
كابتن جوّي
كابتن جوّي
منذ ‎20-10-2016
‎05-04-2020

إحصاءات المستخدم

  • 25 عمليات نشر
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نشاط المستخدم

More managing options to be done by the support

23-11-2018
why don't you add more managing optoins to the support without raising the case to teh relevant team. such as changing account email, Balance transfer from paygo to   main  balance, sharing plans and ordering on behalf or canceling orders. All these ...

Defining Problem’s before entering live chat or social media

23-11-2018
sometimes we have general questions, such as how to recharge or how to call special numbers, etc. So why not let us answer a questionnaire before entering the transaction for example: choose live chat. Choose English or Arabic Question One: Is your q...

Providing more managing options

23-11-2018
Add more options to control the accounts, For example access to control cancelation of plans "cancelation can be applied if I didn't use the plan at all"  or added  balance to paygo by mistake and want to transfer it back to my account balance

SIM Activation Journey

23-11-2018
Activation SMS should have a YouTube link that show clarifications on how to activate Jawwy SIM and how to use app in the right way and notify about using SIM data so the app can recognize it immediately  (check balance - usage - activate add-ons or ...

Adding Learning Videos

23-11-2018
Adding one more option in the website beside the FAQs  & Support options called " Videos then if we select videos then we will see the list of learning videos which will help us based on the subject we want to know
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