Defining Problem’s before entering live chat or social media

[sarasalem]

sometimes we have general questions, such as how to recharge or how to call special numbers, etc. So why not let us answer a questionnaire before entering the transaction

for example:

choose live chat.

Choose English or Arabic

Question One: Is your question related  to inquiry or complaint?

choose inquiry

Question Two: Is your inquiry about:

Recharge/ Plans/Paygo/Balance, etc.

 choose Paygo.

Question Three: Are you asking about:

Paygo Charges

How to recharge Paygo

Paygo Usages,.

choose How to recharge Paygo

Steps for recharging  Paygo are displayed.

Then if we are still having issues we can be routed to live chat for extra assistance by your representatives

[mohamed]

Hello, Dear, Thanks for contact jawwy from STC, And we are happy to provide your idea, Our team work on your idea, And we will do our best. 

Thanks.

Mohamed.