Bad Agent service -Problem in buying sim online

[Jawwayclub2014]

I put following order and recieve message but agent service is very bad. I would request jawway to detail a responsible agent to deliver me sim card on my order.
Hi Husnain ,

Your order has been confirmed.

Our agent Bagad Akshan has accepted your order 7007001000000355486.

You can also call him on 966508008800.

Please track your order from the link below:
https://lmd1.hathaqararak.com/#/customerTracking?p1=7007001000000355486&p2=o46h5nkcg5bpp6bi4ak1pkjq0...

Please take a moment to complete our survey:
https://az2.survey2connect.com/R/0a822d17?orderid=7007001000000355486

[Jawwayclub2014]

I can't even put a new order. I would say jawway customer care to take notice of this agent service problem