how can check balance

[SebahIA]

Hello @mufeed

We are glad to have you as a valuable customer and our base plan which contains the local data and minutes has to be built together for both.

However, if you prefer calling minutes more you can choose the lowest data plan which is 0.5 GB for 10 SAR monthly, and the plan of minutes that suits your need. ​​​

And don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter and we will be more than happy to help.

Thanks for contacting Jawwy from STC

Sebah

[AribFaris]

I buy 2 sim card same number but one is working and 2 not working

[AribFaris]

I want to change Sim Number & Email
1) 1st Sim Number and Email
2) 2nd Sim Number and Email

Diffrent and Diffrent

[AribFaris]

I want to change Sim Number & Email
1) 1st Sim Number and Email
2) 2nd Sim Number and Email

Diffrent and Diffrent

[mdforhad]

How to check My balance

[Azzam]

Hello @mdforhad.

Please visit this link to know how to check for your balance.

How can I check my balance using the app?

If you have any other question, please don't hesitate to contact us through [support page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you and thank you for choosing Jawwy.

Regards,

Azzam.

[zaki1]

I Have jawwy sim in india i want to recharge my father coming to perform umrah so plzz tell me how to check number & balance

[Azzam]

Hello @zaki1.

You can know your number from the SMS that was sent to you the first time you bought the SIM. You can also view this video for information, checking the balance and plan/purchase history.

If you have any other question, please don't hesitate to contact us through [Support Page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you and thank you for choosing Jawwy.

[Persuades]

O sir please help not able to check my remaining data jaway app always saying time out what we do

[Azzam]

Hello @Persuades

We are very sorry to hear that, please try following the steps below:

1.    Open your device settings.
2.    Tap Apps & notifications.
3.    Tap Jawwy from STC.
4.    Tap Clear data. If you don't see "Clear data" tap manage space.
5.    Delete Jawwy from STC app.
6.    Turn off your device.
7.    Remove any other SIM in the device, Have only Jawwy SIM in slot 1.
8.    Turn on your device.
9.    Download the app again using Jawwy’s SIM cellular data.
 

If the issue still not solved, please contact us through [Support Page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

It’s been our pleasure to assist you.

thank you for choosing Jawwy.