SIM card not activa

[aliakhtar93]

Order No. 200234126382115

To Whom It May Concren,

I received a new SIM on 17th January 2017. The order was placed with the option of "Keep My Old Number" which was +966 59 719 2399. It was an STC number. On 18th January 2017, the signals in my OLD SIM dropped, assuming that the transfer is now complete and I should be able to use my new "Jawwy" SIM.

I put my new SIM, I see Jawwy 3G with full signal bar, but I cannot cannot make or receive calls and use any data, of course.

I have been constantly in touch with the person @ Jawwy Twitter, and apart from asking me to be patient, I am not getting a clear answer, whether this problem will be solved (or not), because it is been 2 days, I have been trying to use my mobile, for an obvious purpose, for which the mobile phone was invented, i.e. CALLS.

Kindly resolve this issue ASAP, because if this is the level of service being provided to new customers, I am greatly dissappointed and regretful to switch my number to "Jawwy".

Thanks and my complaint ticket number 200914 and my order number was 200234126382115

[AmmarHamed]

Hi @aliakhtar93

We really apologize for the inconvenience, I can see in the system that you have a raised case to the relevant team with case number 200822 and we will sort it out for you ASAP

Thank you for choosing Jawwy

Ammar,

[aliakhtar93]

I would most certainly advise you to stop apologizing and being sorry and focus more on solving my problem.

If solving a small problem like activating the SIM is taking 3 days for Jawwy to resolve, then I don't know what type of competency Jawwy holds.

Not Thanks.

Kindly resolve my issue.

[aliakhtar93]

Sir, my issue has been resolved. Thanks for your help and guidance.

[Abdullah1]

Hi @aliakhtar93

You are most welcome, and thanks for contacting us.

Have a nice day.

Abdullah Mohamed.