07-07-2017 12:20 AM
Solved! Go to Solution.
10-07-2017 05:38 PM
Hello @966556064078
We are sorry to hear that you are facing this issue.
Please contact us on private and provide us with the error message you are getting while logging so that we can help you better. Moreover, you can access your account through our website on this page "My account"
And don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter and we will be more than happy to help.
Thanks for contacting Jawwy from STC
Sebah
20-07-2017 01:05 PM
20-07-2017 01:07 PM
20-07-2017 01:08 PM
29-01-2020 01:48 PM
27-11-2021 03:16 AM
27-11-2021 05:49 PM
Hello dear Kamal, welcome to Jawwy from stc. Glad to assist you.
The validity of the activated Jawwy SIM/number is for 90 days from the date of the last paid activity, such as: making calls, using data, sending SMS, or balance recharge. If the SIM/number is not yet activated, validity will be for 90 days from the time of authentication. For more info, please click HERE
And you can buy your New Jawwy Physical SIM by following the below simple steps:
1) Click https://shop.jawwy.sa/sim-pack to visit our online shop and add your preferred Physical SIM to the cart.
2) Proceed to "Checkout" and register your account or log in or even proceed as a "Guest" to place your order.
3) Select your new Jawwy number and choose either "Click and Collect" if you want to pick up your SIM from a Click & Collect location near you, or "FREE delivery" from the locations list covered by delivery.
4) Fill in your contact number and confirm the verification code.
5) Select the "Payment Method" to pay for it using your credit card/Mada card or Pay on Delivery (Using credit card/Mada card) to confirm your order.
Along the way, we’ll keep you notified of your order status at every step. Please make sure to have an active Absher account to generate the IAM code to authenticate and receive your new SIM.
With thanks and appreciation,
Ahmed Omar
28-11-2021 10:34 AM
my number has been blocked or terminated due to do not recharge .how can I get my existing number ..please help me
29-11-2021 09:12 PM
Hello dear Illias, and welcome to Jawwy from stc. Glad to assist you.
You can easily contact our Customer Care team anytime throughout the week through our Social Media networks on Facebook and Twitter or by using Chat Support on the Jawwy app.
With thanks and appreciation,
Ahmed Omar