Jawwy application failure, not responding!?, application can not recognise the SIM card!??

[Shabana]

الأبليكشن تطلب من. سراء sim card جديد .
بالرغم من إنى مشترك لسنوات عدة
Application can not recognise my sim card!?, I have recharged my account, but did not show up in my wallet balance. I can not make calls or access internet through data.