Hello dear Parvaiz, and welcome to Jawwy from stc. Glad to assist you.
You can get a replacement SIM/eSIM as follows:
• Physical SIM: Either through our online shop
https://shop.jawwy.sa/physical-sim/jawwy-sim-replacement/p-2002341-51280132513-cat.html#variant_id=2... or directly from any branch where the pick-up option is available.
• eSIM: Only through our online shop
https://shop.jawwy.sa/esim/jawwy-esim-replacement/p-2002341-35413873209-cat.html#variant_id=2002341-... (Not applicable from branches).
• You must order it from the same email you ordered your original sim, and the owner of the same number must receive it in order to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM in your same National ID/Iqama when receiving it.
And feel free to reach us throughout the week through our Social Media networks on Facebook and Twitter or by using Chat Support on the Jawwy app to get the email/Password to order the replacement.
With thanks and appreciation,
Ahmed Omar
