Need Urgent Help.

[ElKady]

Duo to some glitch or App bug, I have recharged my account with 150 riyals to purchase the Combo 150 package, during the "Preparing Purchase" period it gave me a message that "Purchase Failed" and it already used 150 riyals from the credit, now I am not able to make calls I don't have internet, I don't know if I should charge again or same problem will happen, everytime I contact support they ask me to wait, I am not even able to issue an official complaint ticket.
My money is taken, I didn't get a service in return, what is this?
Please help.

[Latif]

Hello @ElKady

Thank you for contacting Jawwy from STC.

We are sorry my friend. We had an update on our system and it finished. Can you try it again and if you still face the same issue, for your privacy, please share with us your Jawwy number to check it on our system via  Facebook or Twitter or Chat or Email at Jawwy.sa/support 

If you have any further inquiry please don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter.

Thank you for choosing Jawwy from STC.

Abdullatif

[ElKady]

I did contact you on facebook and twitter, sent my number to your facebook page and yet nothing happened the problem still proceeds.
Live chat there is always 1 person in the queue that never leaves apparently it's a move by your side so we could never reach the support representative.
And finally when I reached somebody, all he did was raising a complaint ticket and said they will call you in 48 hours.
After two days I am supposed to wait 2 more days ?