25-09-2016 01:58 PM - edited 25-09-2016 01:59 PM
Hi,
I got my Jawwy sim today. I inserted the sim and installed the jawwy app for android. I'm trying to log in using my user account that I created on Jawwy website and the login is stuck on 'Setting up Account - Please wait'.
When I opened the Jawwy app to login, I got a message :Jawwy's app is active.itson:cAwAjjjwchwipoojknwjnwjdsn
Please help.
Solved! Go to Solution.
09-12-2016 09:24 PM
nomiee wrote:Hi,
I got my Jawwy sim today. I inserted the sim and installed the jawwy app for android. I'm trying to log in using my user account that I created on Jawwy website and the login is stuck on 'Setting up Account - Please wait'.
When I opened the Jawwy app to login, I got a message :Jawwy's app is active.itson:cAwAjjjwchwipoojknwjnwjdsn
Please help.
10-12-2016 01:26 AM
0500406429
10-12-2016 02:49 PM
12-12-2016 06:27 PM
14-12-2016 03:25 PM
Hi @vickymalik ,
Thank you for choosing Jawwy from STC community,
Regarding your query, we have checked the system and we found that your SIM is not yet active.
To activate the SIM kindly follow the bellow steps:
1- Call 123 and tell us if you can hear Jawwy voice response.
2- Kindly turn on the data and turn off the WiFi, then try to search for anything on google to check if the data is working or not.
3- Last thing try to activate the SIM from the portal,
please follow the below steps it will help you:
1- Log in to Jawwy portal with your account. (Jawwy.sa)
2- Click here to go to activation page directly.
3- Fill the box with your jawwy number and the IMEI for your device. and you can find your IMEI by dialling *#06#.
Please get back to us with the answers so we can help you in a better way.
Best of luck,
Nora abdull
18-12-2016 05:13 PM
20-12-2016 10:27 AM
Good Morning bala,
Thank you for choosing Jawwy from STC community,
Regarding your concern, we have checked the system and we found that your core plan is finished, you have to renew your base plan so you can use data and make calls.
Have a wonderful day,
Norah Abdullah.
30-01-2017 07:37 PM
19-04-2017 09:57 AM
In Your Phone
Settings >> Permissions
You have to allow permissions for jawwy then you can get the app and all the things Easily. In sha allah
22-04-2018 04:58 AM