sim cannot active

[mhmdgs]

I recieved my sim today
Order #200234189217670
phone #+966539268812
Tried many times but not able to activate the same, .
when i try through portal after entering phone number and IMEI number of my phone it says Your phone number is invalid! Please re-enter the valid phone number.
Please help me to activate the sim

[AmmarHamed]

Hi @mhmdgs

We really apologize for the inconvenience, I raised you case to the relevant team with case number 214498 and the will contact you ASAP.

Don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter.

Thanks for choosing Jawwy.

Ammar,

[mhmdgs]

Hello! Can you update? The sim still not active!

[Abdullah1]

Hi @mhmdgs

We are sorry for the delay,

As I can see on my system your escalated case is still in progress and we going to contact you once your issue is resolved.

Thanks for contacting us.

Abdullah Mohamed.

[mhmdgs]

Hello
Can I get this sim actived? It's one week passed!!!

[mhmdgs]

The sim still not active, after so long time! Is there any one checking this issue? Is this really difficult for you to active the sim??? Are you really care the customer experience???? If your service is not available please refund the money of the sim!

[Abdullah1]

Hi @mhmdgs

We are sorry for what happened with you.

Kindly call 123 and see if their is Jawwy voice message ?

And try the data and tell us if it works ?

We will be waiting for you.

Abdullah Mohamed. 

[mhmdgs]

The call is disconnected to 123 and the data service is not working at all! Please call me @564625656 to resolve it asap! This kind of communication is helpless and delay too much

[Abdullah1]

Hi @mhmdgs

We are sorry for what happened with you.

As I can see on my system, we have sent you a promo code on your email to re-order again using the promo and the SIM will be for free,

Kindly check your email.

Don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter.

Thanks for contacting us.

Abdullah Mohamed.

[mhmdgs]

I did not receive any promo code from jawwy! Please resend