Sim deactivation

[Rehman123]

Dear sir my name is Mohammad mohitur rehman i am your costomer recently I'm have one sim card but there there one extra sim activated on my iqama thats mobile number is +966530924527 i want to deactivate this number

[JAWWY0000336081]

0536950189 this no close

[ahmadT0112]

Hello @JAWWY0000336081,

Thank you for contacting Jawwy from STC, 

Sorry to hear that, we will be happy to help you can you please provide us with the details on the Facebook, Twitter, or live chat and we will help you the best possible way: https://www.jawwy.sa/en/content/support

Regards, 

Ahmad.

[JAWWY000081651]

2344923921 this is my id sim sim card slot

[JAWWY0000336081]

0536950189 this mobile bomber my iqama no 2414655833
Please closed this mobile bomber

[walaa]

Good morning, welcome to Jawwy from STC, Thank you for contacting Jawwy, you're welcome and we will be glad if you stay with us. If you still want to terminate your sim, please provide us with the following below through social media pages, https://www.jawwy.sa/en/Content/support

1- A copy of your iqama

2- Reason for termination

3- A contact number and email

4- The number that you want to terminate

[Nofil]

I need my sim card cancel

[Nofil]

I need my sim card cancel
0539057091

[Nadeem]

Loss my sim i want new sim same number

[amjadsa3 · Accepted solution]

Hi dear, welcome to Jawwy from stc. It is my pleasure to assist you. We are sorry for that, to get a SIM replacement/swap on website:

1. Login to https://www.jawwy.sa/en/content/support using the same email account used to purchase the SIM in very the first time.

2. Click on "Get a replacement SIM” found in the middle of the page.

3. It will direct you to the eShop page for the SIM replacement, click “Add to cart”.

4. Open your shopping cart and click “Checkout”.

5. Under “Your number”, there is a dropdown list which includes the number/all numbers you have in your account, choose the number for which you want to get a replacement.

6. Then fill in your shipping address and contact number, and choose how you would like to receive the new SIM (Delivery or Collect it from the store).

7. Finally confirm your order by choosing the suitable payment option. Knowing that it is for 25 SR 

And note that the owner of the SIM has to receive the SIM so he can successfully authenticate it using absher account.

If this solution was helpful please press on accept as solution
Kind regards,
Amjad