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Renews automatically

fawaze
زائر عابر

my jawwy internet plan automaticaly renews without balance in my app account. even i didnt add any credict card details . why?

 

1 REPLY 1

Azzam
ليثيوم

Hello @fawaze

 

We are very sorry for any inconvenience this may have caused you, I would like to inform you that we have raised a ticket with the technical team to fix this.

 

Ticket number (511125), they will contact you when the issue is resolved.

 

Thank you for your patience in this matter.

 

If you have any other question, please don't hesitate to contact us through [support page] or our social media channels [Facebook and Twitter] and we will be more than happy to help you.

 

It’s been our pleasure to assist you and thank you for choosing Jawwy.

 

Regards,

Azzam.