How do I get started

[Usman223]

My sim is not workin so tell me

[Ajhar]

Nicely

[Ajhar]

Best

[Jawwy-Admin5]

Hi @Usman223,

Thank you for choosing Jawwy from STC community.

Regarding your query How to activate your Jawwy SIM, we would like to follow some steps to check if everything is okay to activate your SIM:
 

1- Call 123 and tell us if you can hear Jawwy voice response.

2- Kindly turn on the data and turn off the WiFi, then try to search for anything on google to check if the data is working or not.

3- Last thing, try to activate the SIM from the portal,
 

                               please follow the below steps it will help you:
 

                                                      1- Log in to Jawwy portal with your account. (Jawwy.sa)

                                                      2- Click here to go to activation page directly.

                                                      3- Fill the box with your jawwy number and the IMEI for your device.
                                                      And you can find your IMEI by dialling *#06# .

Please get back to us with the answers so we can help you in a better way.

Happy Morning,

Norah Abdullah.

[4727]

My sim not working pls activate. Jawwy code.cpw3315.ref code.cpw4727.

[Abdullah1]

Hi @4727

As I can see on my system you don't have any SIM under your account.

Kindly provide us on private with the number written behind your SIM, so that we can help you.

We will be waiting you.

Abdullah Mohamed.

[jahid]

pls help me how do started my sim..
how do entry of the active sim

[Abdullah1]

Hi @jahid

We are sorry for what happened with you.

Kindly try to activate it through the application or website by following this simple steps:

SIM Activation through the App:
-Install the Application from the store or the Welcome SMS.
-Make sure that mobile data is turned on and Wi-fi is turned off.
-Log in your credentials that you have registered within the Jawwy website (e-mail and password). 
- After login in it will be activated and you will get a base plan built automatically (20 minutes + 200MB) with 20 SAR.

Or Sim Activation through the Website:
-Login to Jawwy website: https://www.jawwy.sa/en
-Go to My Jawwy section.
-Account login Inbox page will be appearing to insert your number and country code and the imei.
-Enter your number - and the country code 966. then enter the imei serial number of the device and you can find it by making a call *#06#.
-Click on continue and you will receive an SMS message on your device with the One time password to insert it in the required box.
-Click then on confirm and it will be activated.

Thanks for contacting us.

Abdullah Mohamed.

[mohamed2313]

I got my new sim with old number but it’s not working more than 20 hours over how I get activated

[mohamed2313]

I got my new sim with old number but it’s not working more than 20 hours over how I get activated