If my SIM is lost or defective how can I get a replacement SIM?

[Muhdmeerankapde]

Hi

[Mubashar1515]

How can I remove sims

[Umair]

Hello sir 0530936194 this number is lost.
I want to same number

[walaa]

Good morning, welcome to Jawwy from STC, Thank you for contacting Jawwy Umair, sorry to hear that and you can order a replacement SIM through this link, If my SIM is lost or defective how can I get a replacement SIM?

[JAWWY0000960386]

Lost my sim de activat my sim 0537071017

[ahmed20200]

Thank you for contacting Jawwy from stc

We are sorry to hear that, kindly contact us through Twitter, Facebook, or live chat to help you in this regard

If this solution was helpful please press on accept as solution
Kind regards,
Ahmed

[Meraz]

Sir, this is my number,0533212533
Someone stole my phone and took it away.Now I am back, how can I get it back, my SIM is very useful

[Meraz]

Sir, this is my number,0533212533
Someone stole my phone and took it away.Now I am back, how can I get it back, my SIM is very useful

[amjadsa3 · Accepted solution]

Hi dear Meraz, welcome to Jawwy from stc. It is my pleasure to assist you.

We are sorry for that but don't worry you can get a SIM replacement/swap from our website following these steps:

1. Login to https://www.jawwy.sa/en/content/support using the same email account used to purchase the SIM in very the first time.
2.  Click on "Get a replacement SIM” found in the middle of the page.
3.  It will direct you to the eShop page for the SIM replacement, click “Add to cart”.
4.  Open your shopping cart and click “Checkout”.
5.  Under “Your number”, there is a dropdown list which includes the number/all numbers you have in your account, choose the number for which you want to get a replacement.
6.  Then fill in your shipping address and contact number, and choose how you would like to receive the new SIM (Delivery or Collect it from the store).
7.  Finally confirm your order by choosing the suitable payment option. Knowing that it will cost you 25 SR.

And note that the owner of the SIM has to receive the SIM so he can successfully authenticate it using Absher account and Nafath code.

If this solution was helpful please press on accept as solution
Kind regards,
Amjad
 

[Ayisha noor]

Can I pay dlivery man

[amjadsa3 · Accepted solution]

Good morning Ayisha Welcome to Jawwy from stc,Glad to assist you.

You can pay on delivery but using your bank card.

Click here to visit our online Shop https://shop.jawwy.sa/ and add your preferred SIM to the cart.
Proceed to checkout and register your account or log in or even proceed as a Guest to place your order.
Select your number and choose either Click and Collect if you want to pick up your SIM from a Click & Collect location near you, or delivery if you’d like us to bring your SIM to your doorstep from the locations covered by delivery.
Pay for it using your credit card/Mada card or pay on Delivery (Using credit card/Mada card) to confirm your order.
Along the way, we’ll keep you notified of your order status at every step. Please make sure to have an active Absher account to generate the IAM Token to receive your SIM.

for the offers and prices kindly check https://www.jawwy.sa/en/content/offers

If this solution was helpful please press on accept as solution
Kind regards,
Amjad