Did not receive any free data in this month

[sundar]

i did not received the free 1 GB  internet for this  month , pls check and advise 

[Fahed]

Dear @sundar,

Thank you for contacting us today, It appears to me on the system that you don't have an active Base Plan on you account, make sure to renew your Base Plan to get the free offer on 17/02/2017.

Don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter.

Thanks for choosing Jawwy.

Fahed,

[mhashmath]

Hi sir
1/. Free data 1+2 GB YouTube data not receive
2/. My rechargeing money by sawa recharge card showing to me error this time continues I have to add 40 SR for browsing 1gb+4gb free data bundle .Pls check what is my software problem or need net for reaching too?

[AmmarHamed]

Hi @mhashmath

I can see in the system that you did not renew your base plan and a base plan of SAR 20 every month is required for the benefits to be applied for that month.

You can use only Jawwy from STC vouchers for recharge your account, and you can buy Jawwy vouchers at thousands of locations nationwide.

I'm glad we could be of assistance.

Ammar,

[Jislin saju]

I didnt get any extra data in tjis month

[ahmed20200]

Thank you for contacting Jawwy from stc

Can you please tell us what bundle are you using?

If this solution was helpful please press on accept as solution
Kind regards,
Ahmed