DATA SIM ACTIVATION

[smshakeel]

DATA SIM ACTIVATION

1. How to activate a DATA Sim?
2. Where do u have to submit the documents for Data Sim for activation?
3. How to reach the call center for help? 
4. can you call Jawwy call center from any operator sim?
5. Do you need to have a STC SAWA sim to activate the  jawwy Sim?

FAQ section should be created to address the abv issues.

best regards

shaik

[Naiif]

Hi @smshakeel and thank you for choosing Jawwy

• Jawwy is only one kind of  SIM voice and data and you can activate the SIM by following the steps on this link How do I get started?
• You can get in touch with one of our Customer Care advisors via chat, email at jawwy.sa or through Social Media channels and they will guide you.
• You don't need SAW sim to activate Jawwy SIM. 

  Thanks for choosing Jawwy. Have a great day. 

[Sayad]

Hi sir,

I want to data activation link ...
Please post a link

[Jawwy-Admin5]

Hi @Sayad,

Thank you for choosing Jawwy from STC community,

Regrding your query, we have checked the system and we found that your SIM is not yet active.

To activate the SIM kindly follow the bellow steps: 

1- Call 123 and tell us if you can hear Jawwy voice response.

2- Kindly turn on the data and turn off the WiFi, then try to search for anything on google to check if the data is working or not.

3- Last thing try to activate the SIM from the portal,

                               please follow the below steps it will help you:

                                                      1- Log in to Jawwy portal with your account. (Jawwy.sa)

                                                      2- Click here to go to activation page directly.

                                                      3- Fill the box with your jawwy number and the IMEI for your device. and you can find your IMEI by dialling *#06# .

Please get back to us with the answers so we can help you in a better way.

Best of luck,

Nora abdull

[aslamshaikh]

not god sim cad

[Yousuf90]

Try data is not working but I gave data balance. Please tell me how can I use again. Its not working.

[Jawwy-Admin5 · Accepted solution]

Hi Yousuf90,

Thank you for choosing Jawwy from STC community,

Regarding your concern, we have checked the system and we found that you are unable to use data and minutes.

So that, we have raised a ticket for you to solve the issue as soon as possible, if you would like to follow up with us, here is the case number: #180086​​​​​

Best of Luck

Nora Abdull

[abid1]

how to proces

[abid1]

how to proces sim active

[Abdullah1]

Hi @abid1

We are sorry for what happened with you.

For activating your number I need to ask you few questions. Did you registered your SIM under your ID & fingerprint? And do you have more than 10 SIMs under your ID?

1. Did you receive welcome SMS?

2. Have you tried to activate the SIM from App and Portal?

3. Can you provide the error message you are getting?

4. Are you able to receive calls or use data SIM?

5. Can you see Jawwy sign and Network bars are full?

6. Have you tried the SIM in different device?

7. When you call 123 what is the message you get?

We will be waiting for you.

Abdullah Mohamed.