07-03-2017 10:08 AM
Solved! Go to Solution.
26-03-2017 12:08 AM
Activate your SIM easily by following these steps: Activation through Jawwy app, Turn off your Wi-Fi and use Jawwy data. if you are using Dual SIM device, please use Jawwy SIM in the main slot and disable the 2nd SIM Download Jawwy app from play store. Login with your account on the app. If it didn't work, please try to activate your SIM through Jawwy portal Log in to Jawwy portal with your account: Jawwy.sa Click here to go to activation page directly. Fill the box with your jawwy number and the IMEI for your device. and you can find your IMEI by dialling *#06# . if you face any issue while activating the SIM kindly provide us the error message that appear to you on Jawwy app and portal: Call 123 and confirm if you hear the voice message from Jawwy Did you receive the welcome message from Jawwy with SIM number
01-08-2018 05:46 AM
02-08-2018 06:08 AM
Hello, Sree, We are sorry to about that, And we really apologize for the inconvenience.
There are steps you can do it and try again:
* There is a new version for App you can download it if you have Android device.
* You can restart your device and remove the app then download it again.
* If you have dual device sim, put jawwy sim main slot.
* You can switch off your wifi and open jawwy data.
* If you still face the same issue, you can try to log int through a website.
Kindly contact us through support page (live Chat and Email) or social media channels Facebook and Twitter to provide us with screen shoot from error message if you still face the same issue after trying the steps.
.
Thanks for contacting jawwy from STC
Mohamed.
08-09-2018 07:18 PM
10-09-2018 07:27 AM
Hello, Sree, We are sorry to about that, And we really apologize for the inconvenience.
There are steps you can do it and try again:
* There is a new version for App you can download it if you have Android device.
* You can restart your device and remove the app then download it again.
* If you have dual device sim, put jawwy sim main slot.
* You can switch off your wifi and open jawwy data.
* If you still face the same issue, you can try to log int through a website.
Kindly contact us through support page (live Chat and Email) or social media channels Facebook and Twitter to provide us with screen shoot from error message if you still face the same issue after trying the steps.
.
Thanks for contacting jawwy from STC
Mohamed.
25-01-2019 02:40 PM
28-01-2019 12:15 PM
Visit support page support.jawwy.sa to get direct support
03-11-2019 09:37 AM
21-12-2019 11:08 AM
Hello S44fat,
Thank you for contacting Jawwy from STC.
We would like to apologize for the app issue you are facing, please contact us via facebook, twitter, or live chat, to provide us with some related information and we will help you the best possible way: https://www.jawwy.sa/en/content/support
Regards,
Mostafa.