i still have DATA but can't use

[7amudy]

i have renewed my DATA to 500mb while i cannot use it as it was working very well before i changed..

[Naiif]

Hi @7amudy 

Thank you for choosing Jawwy and we are sorry to hear that, Can you please share your number with us so we can help you with this issue.

Naif

[7amudy]

my number is 0539304799

[Abdulla]

Hi @7amudy

Sorry to keep you waiting, we have checked our system and found that you are still facing this issue, in order to assist you in the best way possible kindly follow this steps:

• If you have two SIM slot in your phone, make sure to use Jawwy data only.
• Try to use your SIM on other phone.
• Try to upgrade your data plan, then downgrade it back the difference will get back to your wallet, then try to use your data.

If the problem persists, please feel free to contact us here or through chat, email or our social media channels (facebook, Twitter).

https://www.jawwy.sa/en/content/support

Thanks for contacting us

Abdulla Mohamed.

[Allan]

I already have more data and bundles but i cannot use my internet data, can u please call me to solve this problem....please call my number 0539347026...i have 500mb and 20minutes then add onns i have 1gb + 4gb free....why i can't use my net connection?