Sim lost activation

[esp1211]

I purchase a sim online by a friend. But he wants to cancell the order. He tell me if i want the sim, so i take it. I used it for 3 dsys without a problem. When you open the apps two device are showing in the display. I hve mine the other to my friend. I remove one of the device no in it. Thingking that i can mke it personally. But when i open the apps. It doesnt work anymore. I cant call and used my data. Internet is not working. 

I ask support from your employee if possible to return back the no that i remove before from the orignal email. She succeed. I can open now my apps with detail data on it. But the problem is the sim is still not activated. Internet is not working and call outside is cut. Only incoming call is working.

For this reason can u pls help me regarding this problem or send me detail on how to setup my phone. My email is espcris1103@yahoo.com.

Thank u for you support

[AmmarHamed]

Hi @esp1211

Kindly contact us through support page (live Chat and Email) or social media channels Facebook and Twitter to provide us with more details and we will be more than happy to help you.

Thank you for contacting us 

Ammar

[Markie]

Hello how can i cancel my sim because long time I did not use untel now my sim card is active

[Ahoma]

Hello dear Markie, and welcome to Jawwy from stc. Glad to assist you.

Actually, it's a good chance to keep it, we do have plenty of cool excitement offers that be updated every once in a while. and you can easily contact our Customer Care team anytime throughout the week through our Social Media networks on Facebook and Twitter or by using Chat Support on the Jawwy app to assist you with terminating the number.

With thanks and appreciation,

Ahmed Omar